Welcome to www.ponyandpaws.co.uk!

These Terms of Use (“Terms”) explain how you can use our website and what you can expect from us while you’re here. We’ve kept things friendly and simple, but these Terms still include all the important legal details to keep everything clear and fair.

By visiting or using our website, you agree to these Terms (and our Privacy Policy, Cookie Policy, and Terms of Sale). If you don’t agree, that’s absolutely fine — but please stop using the site.

1. About Us
This site is owned and operated by Official Equine Products Ltd (“we”, “us”, or “our”).  
We’re a company registered in England and Wales, and our registered address is:

Official Equine Products Ltd  
86–90 Paul Street  
London  
EC2A 4NE  

If you ever need to reach us, drop an email to sales@officialequineproducts.co.uk we’re always happy to help.

2. Using Our Website
You agree to use our website responsibly and for lawful purposes only. You’re also responsible for keeping your account details (like passwords) safe and secure.

We do our best to make our website as easy and accessible as possible. If you experience any problems or need help, please email sales@ponyandpaws.co.uk.

We may occasionally need to suspend or limit access to the website for updates, maintenance, or other reasons,but we’ll always aim to keep things running smoothly.

3. Ownership & Intellectual Property
Everything you see on this site, including photos, designs, text, logos, and other creative content, belongs to us or our licensors.

You’re welcome to browse and enjoy our site, but please don’t copy, download, reproduce, or reuse any part of it without our permission.

Our trademarks, images, and product content are protected by copyright and other intellectual property laws, and we take that protection seriously.

4. Sharing or Submitting Content
If you send us feedback, reviews, photos, or any other content, you agree that we can use it (for example, on our website or social media).

While we take care to keep our systems secure, we can’t guarantee that any information you send via the site will be completely confidential, so please avoid sending sensitive or personal information in public spaces online.

5. Accuracy & Availability
We work hard to keep everything on our website accurate, up to date, and bug-free, but sometimes small errors can happen (we’re only human!).

The information on our website is for general use, it’s designed to inform and inspire you, not to replace professional or technical advice.

We can’t guarantee that the website will always be available, but we’ll always do our best to keep it running smoothly for you.

6. Links to Other Websites
Sometimes we share links to other websites we think you’ll love. These are just suggestions, we don’t own or control those sites and can’t be responsible for their content or privacy practices.

If you follow a link to another website, be sure to check their terms and privacy policies before sharing your information or making a purchase.

7. Limiting Our Liability
We do our best to make sure your experience with us is smooth and enjoyable. However, we’re not legally responsible for:
- Losses that couldn’t have been reasonably predicted when you agreed to these Terms
- Business-related losses
- Anything caused by factors beyond our reasonable control (like strikes, internet outages, or extreme weather)

Of course, nothing in these Terms excludes our responsibility where the law doesn’t allow it, for example, for personal injury or death caused by our negligence.

8. Events Beyond Our Control
Sometimes things happen that are completely out of our hands, like strikes, system failures, or natural disasters. If such events affect our ability to provide the website or our services, we’re not responsible for delays or disruptions caused by them.

We’ll always do our best to get things back on track as quickly as possible.

9. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. The latest version will always be posted on our website.

By continuing to use the website after an update, you agree to the revised Terms — so it’s worth checking back occasionally.

Last updated: **October 2025**

10. Contact Us
If you have any questions about these Terms or anything on our website, please get in touch — we’d love to hear from you!

📧 Email: sales@ponyandpaws.co.uk  
📍 Address: 86–90 Paul Street, London, EC2A 4NE  
🌐 Website: www.officialequineproducts.co.uk

We’re all about great service, clear communication, and happy customers, so thank you for being part of the Official Equine Products community!