We know privacy policies aren’t exactly thrilling bedtime reading — but your trust means everything to us, so here’s our promise to keep your personal information safe, simple, and transparent.

This Privacy Policy explains how Pony and Paws, a trading style of Official Equine Products Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal data. Whether you’re shopping on www.officialequineproducts.co.uk, chatting with us online, or visiting us in person, we’re committed to respecting your privacy and keeping your details secure.

By using our website, making a purchase, or sharing your details with us, you agree to the way we handle your information as set out below.

1. Who We Are
We’re Pony and Paws, a trading style of Official Equine Products Ltd , a company registered in England and Wales. Our registered address is 86–90 Paul Street, London, EC2A 4NE. If you ever need to contact us about your data, just email sales@officialequineproducts.co.uk.

2. The Short Version
We collect only what we need to serve you better, use it to process orders, answer questions, and share news you’ve asked for. We never sell your data, and you can opt out of marketing any time.

3. What Information We Collect
We collect information when you buy something, create an account, or interact with us. This may include your name, contact details, payment info, preferences, feedback, and technical data like your IP address.

4. How We Use Your Information
We use your data to process orders, respond to queries, improve our site, and send marketing (only if you’ve opted in). You can unsubscribe anytime.

5. The Legal Bit
We rely on Consent, Contract, Legal Obligation, and Legitimate Interest as our lawful bases for using data.

6. How Long We Keep Your Information
Marketing consents are refreshed every 12 months, CCTV is deleted after 1 month, job applications after 6 months, and other info within 7 years (unless needed for reordering).

7. Sharing Your Information
We only share your data with trusted partners who help us operate. Some may be outside the UK, but we ensure data is protected under UK standards. We never sell your information.

8. Keeping Your Data Safe
We store your data securely, encrypt sensitive info, and protect it as best we can. If something goes wrong, we’ll tell you.

9. Cookies and Tracking
We use cookies to improve your experience. You can manage them via your browser or see our Cookie Policy for details.

10. Your Rights
You can access, correct, delete, or limit how we use your data. Email sales@ponyandpaws.co.uk for help.

11. Links to Other Websites
We can’t control other sites we link to, so check their privacy policies too.

12. Changes to This Policy
We may update this from time to time. Last updated: October 2025.

13. Contact Us
Official Equine Products Ltd, 86–90 Paul Street, London, EC2A 4NE
Email: sales@ponyandpaws.co.uk

Privacy Summary
At Pony and Paws, a trading style of Official Equine Products Ltd, your privacy matters to us.

We only collect the information we need to process your orders, improve your experience, and share updates you’ve asked for. We never sell or share your details unnecessarily, and you can change your preferences anytime.

For full details, please read our Privacy Policy at www.ponyandpaws.co.uk/pages/privacy-policy.